No Pressure Plumbing LLC ("No Pressure Plumbing") is committed to protecting the privacy of anyone who contacts us or requests service. This policy explains what information we collect, how we use it, and the choices available to you.
1. Information We Collect
We collect information in two ways:
Information you provide directly. When you fill out our contact or estimate request form, we collect your name, phone number, email address, service type, and any message or description you include. This is the primary way we receive your inquiry.
Information collected automatically. Our web server logs record IP addresses, browser type, referring URLs, and the pages you visit when you access this site. If Google Analytics is active on this site, it collects aggregated usage data (page views, session duration, geographic region) via browser cookies. Google Analytics does not identify you personally.
2. How We Use Your Information
We use the information you submit to:
- Respond to your service inquiry or quote request
- Schedule and confirm appointments
- Send service confirmations, reminders, and follow-ups related to your job
- Improve our service based on aggregated usage patterns
We do not sell, rent, or trade your personal information to third parties for their marketing purposes. Ever.
3. Data Sharing
Your information may be shared only with the following categories of service providers who help us operate:
- Scheduling software - to manage appointment booking and technician dispatch
- Payment processors - only when processing a transaction, and only the data required to complete the payment
These providers are contractually required to handle your data only as directed by us. Your information is not shared with advertisers, data brokers, or marketing platforms.
4. Cookies
If Google Analytics is active on this site, it sets cookies to measure site traffic and behavior in aggregate. These cookies do not track you across other websites or link your activity to your name or contact information.
We do not use tracking pixels, ad retargeting cookies, or third-party behavioral advertising tools. You can disable cookies in your browser settings at any time without affecting your ability to use this site.
5. Data Retention
Inquiry and contact data submitted through this site is retained for up to two years from the date of submission. After that period, records are deleted unless an active service relationship requires longer retention.
You may request deletion of your data at any time by contacting us (see Section 7 below). We will confirm deletion within 30 days.
6. Your Rights
You have the right to:
- Request deletion of the personal information we hold about you
- Opt out of marketing emails - any follow-up email we send includes an unsubscribe link; you can also email us directly to opt out
- Request a copy of the personal data we hold for you
To exercise any of these rights, contact us or email us at booking@nopressureplumbingtx.com. We will respond within 30 days.
7. Contact
Privacy questions or requests can be directed to us through our contact page or sent directly to booking@nopressureplumbingtx.com.
8. Updates to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. When we do, we will update the effective date at the top of this page. Your continued use of this site after an update constitutes acceptance of the revised policy.