No Pressure Plumbing LLC ("No Pressure Plumbing") is committed to protecting the privacy of anyone who contacts us or requests service. This policy explains what information we collect, how we use it, and the choices available to you.
1. Information We Collect
We collect information in two ways:
Information you provide directly. When you fill out our contact or estimate request form, we collect your name, phone number, email address, service type, and any message or description you include. This is the primary way we receive your inquiry.
Information collected automatically. Our web server logs record IP addresses, browser type, referring URLs, and the pages you visit when you access this site. If Google Analytics is active on this site, it collects aggregated usage data (page views, session duration, geographic region) via browser cookies. Google Analytics does not identify you personally. We also use the Meta (Facebook/Instagram) Pixel, which sets cookies to measure the performance of our advertising and can associate your visit with a Facebook or Instagram account for ad-retargeting purposes.
2. How We Use Your Information
We use the information you submit to:
- Respond to your service inquiry or quote request
- Schedule and confirm appointments
- Send service confirmations, reminders, and follow-ups related to your job
- Improve our service based on aggregated usage patterns
We do not sell, rent, or trade your personal information to third parties for their marketing purposes. Ever.
3. Data Sharing
Your information may be shared only with the following categories of service providers who help us operate:
- Scheduling software - to manage appointment booking and technician dispatch
- Payment processors - only when processing a transaction, and only the data required to complete the payment
- Meta (Facebook/Instagram) - when you submit a contact or estimate request form, your name, phone number, and email address are cryptographically hashed (converted to an irreversible code Meta cannot read back into your actual contact information) before being sent to Meta, along with your IP address and browser type. This is used only to measure how our Facebook/Instagram advertising performs and to avoid showing you ads for a service you've already requested - not for any purpose outside our own advertising.
These providers are contractually required to handle your data only as directed by us. We do not sell or rent your information to data brokers, and we do not share it with any advertiser or platform for purposes beyond measuring our own advertising as described above.
4. Cookies
This site uses cookies from two categories of providers:
- Google Analytics - sets cookies to measure site traffic and behavior in aggregate. These cookies do not link your activity to your name or contact information.
- Meta (Facebook/Instagram) Pixel - sets cookies to measure the performance of our advertising and may be used for ad retargeting, meaning you could see an ad from us on Facebook or Instagram after visiting this site.
You can disable cookies in your browser settings at any time without affecting your ability to use this site, including submitting a service request.
5. Data Retention
Inquiry and contact data submitted through this site is retained for up to two years from the date of submission. After that period, records are deleted unless an active service relationship requires longer retention.
You may request deletion of your data at any time by contacting us (see Section 7 below). We will confirm deletion within 30 days.
6. Your Rights
You have the right to:
- Request deletion of the personal information we hold about you
- Opt out of marketing emails - any follow-up email we send includes an unsubscribe link; you can also email us directly to opt out
- Request a copy of the personal data we hold for you
To exercise any of these rights, contact us or email us at booking@nopressureplumbingtx.com. We will respond within 30 days.
7. Contact
Privacy questions or requests can be directed to us through our contact page or sent directly to booking@nopressureplumbingtx.com.
8. Updates to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. When we do, we will update the effective date at the top of this page. Your continued use of this site after an update constitutes acceptance of the revised policy.